Return & Refund Policy

1. Returns

Wisent Parts Center accepts eligible returns within 30 days of delivery. To begin a return, log in to your customer account or contact Wisent Parts Center for assistance.

To qualify for a return:

• The return must be requested within 30 days of the delivery date.
• The item must not have been installed, used, damaged, or altered.
• The item must be returned with its original packaging, documentation, and identifying labels when applicable.
• Photos may be requested before a return is authorized.
• A copy of the invoice or packing slip should be included with the return when available.

2. Restocking fee & shipping

Eligible customer-initiated returns are subject to a 20% restocking fee.

Once a return is approved, Wisent Parts Center will provide a return shipping label and return instructions.

Original shipping charges are non-refundable. After the returned item is received and inspected, the applicable restocking fee and non-refundable original shipping charges will be accounted for before the refund is issued.

3. Returns caused by a Wisent Parts Center error

If a return is required because of an error by Wisent Parts Center, the 20% restocking fee will not apply.

Wisent Parts Center will provide and cover the cost of the return shipping label. Any original shipping charges paid by the customer for that order will also be refunded when applicable.

This includes situations where Wisent Parts Center directly verified a customer's application or fitment information and supplied the incorrect part as a result of our error.

We may request a VIN, engine serial number, existing part number, manufacturer tag, photographs, or other identifying information when reviewing a fitment issue.

Additional information about our fitment verification process is available in our Editorial & Product Information Policy.

4. Final sale items

Products identified as Final Sale are not eligible for return or refund, even if the item has not been opened or installed.

Final Sale status is disclosed on the applicable product page near the product price and within the return information shown on that product page.

Please review the product's return information before placing your order.

5. Damaged, defective or incorrect items

If an item arrives damaged, is defective, or you receive an item different from what was ordered, please contact Wisent Parts Center as soon as possible.

We may request photographs, packaging information, part numbers, or other documentation to review the issue.

Warranty-related claims are subject to our Warranty Information.

6. Refunds

Returned items are inspected after they are received by Wisent Parts Center. Approved refunds are generally processed within one business day after inspection.

Refunds are issued to the original payment method.

Depending on your payment provider or financial institution, it may take approximately 2–10 business days for the credit to appear on your account after we process the refund.

7. Exchanges

Exchanges may be available when an item is defective, damaged, incorrect, or otherwise approved for replacement by Wisent Parts Center.

If a replacement must be sent before the original item is returned, Wisent Parts Center may require payment or authorization for the replacement until the original item is received.

8. Return process

1. Begin the return through your customer account or contact Wisent Parts Center.
2. Provide requested photographs or identifying information when applicable.
3. Once approved, Wisent Parts Center will provide return instructions and a return shipping label.
4. Package the item carefully to prevent damage during return shipping and include the invoice or packing slip when available.
5. After the item is received and inspected, we will process the applicable refund or exchange and notify you of the status.

9. Order cancellations

If you need to cancel an order, please contact Wisent Parts Center as soon as possible.

Orders that have not entered fulfillment may generally be canceled without a cancellation fee.

Once an order has entered fulfillment, a 20% cancellation fee may apply.

An order is considered to have entered fulfillment once Wisent Parts Center has committed to sourcing or shipping the item. This may include:

• Placing an order for the item with a vendor or supplier.
• Picking or packaging the item for shipment.
• Purchasing or generating a shipping label.
• Preparing the order for carrier pickup.

Tracking information does not need to be available for an order to be considered in fulfillment.

Once an order has been handed to the carrier or otherwise shipped, it can no longer be canceled. If the item is eligible for return, it may be returned after delivery in accordance with this policy.

For shipping-related information, please review our Shipping Policy.

10. Questions about a return?

If you have questions about a return, refund, exchange, cancellation, or warranty claim, please contact Wisent Parts Center.

• Email: admin@wisentpartscenter.com
• Phone: (877) 295-4899
• Contact Us