Shipping Policy

This policy explains order processing, product availability, shipping rates, transit times, lost or damaged shipments, shipping errors, refused deliveries, and shipping arrangements through Wisent Parts Center.

Last updated: August 26, 2026

1. Order confirmation

After an order is submitted, Wisent Parts Center reviews the order information and payment details as part of the normal fulfillment process.

An order confirmation is generally sent to the email address provided during checkout shortly after the order is placed.

Order confirmation does not necessarily mean that an item has shipped. Processing and product availability times apply before carrier transit begins.

2. Order processing

Order processing may include retrieving the item, confirming availability, conducting a physical inspection when applicable, packaging the order, preparing shipping documentation, and arranging carrier pickup.

  • Orders received before 12:00 PM Eastern Time may be processed the same business day when possible.
  • Orders received after 12:00 PM Eastern Time are generally processed beginning the next business day.
  • Orders are not normally processed on Saturdays, Sundays, or recognized holidays.
  • Some orders require confirmation of availability, shipping charges, freight requirements, fitment information, or supplier lead times before processing can continue.
  • Shipping and tracking information will be provided when it becomes available.

Order cancellations after fulfillment begins

Orders that have not entered fulfillment may generally be canceled without a cancellation fee.

Once fulfillment has begun, a 20% cancellation fee may apply. Fulfillment may be considered to have begun when Wisent Parts Center has committed to sourcing or shipping the item, including when an order has been placed with a vendor, the item has been picked or packaged, a shipping label has been purchased or generated, or the shipment has been prepared for carrier pickup.

Tracking information does not need to be available for fulfillment to have begun. Additional cancellation terms are available in our Return & Refund Policy.

3. Product availability & lead times

Product pages may display an availability status to help customers understand the expected processing time before carrier transit begins.

Status Typical processing lead time
In Stock Generally processed and ready for shipment within 1 business day.
Available to Order Generally processed and ready for shipment within 1–3 business days.
Out of Stock Currently unavailable for immediate processing and shipment.

Lead times are estimates and may change because of supplier availability, order volume, freight requirements, or other circumstances outside our reasonable control.

Expedited shipping does not reduce processing time. An expedited shipping service changes carrier transit time only after the order has completed processing and has been handed to the carrier.

4. Carrier-calculated shipping rates

Shipping rates are generally calculated at checkout based on the delivery address, package weight, package dimensions, selected shipping service, item characteristics, and available carrier options.

The shipping charge available through checkout is displayed before payment is submitted.

Shipping services may vary depending on the destination and the size, weight, value, or handling requirements of the item.

Heavy, oversized, palletized, or other freight shipments may require an LTL freight quote or additional information. If additional arrangements are required, Wisent Parts Center may contact the customer before completing fulfillment.

5. Transit times

Carrier transit time begins after the order has been processed, packaged, and transferred to the carrier.

Delivery estimates provided during checkout, through tracking, or by a carrier are estimates and are not guaranteed by Wisent Parts Center.

Transit time may be affected by weather, carrier operations, transportation disruptions, holidays, destination, address issues, or other circumstances.

6. Specific delivery dates

If an order is needed by a particular date, please contact Wisent Parts Center before placing the order.

We can help review available processing and shipping options, but specific carrier delivery dates cannot be guaranteed unless Wisent Parts Center expressly agrees otherwise in writing.

7. Shipping delays

Wisent Parts Center works to process orders promptly, but carrier transit and final delivery are not under our direct control after a shipment has been transferred to the carrier.

If a shipment is delayed, please review the available tracking information and contact us if assistance is needed.

8. Lost shipments

If a carrier confirms that a shipment has been lost in transit, please contact Wisent Parts Center.

Once the loss is confirmed and the claim has been reviewed, Wisent Parts Center will arrange a replacement when the same product is available.

If a suitable replacement cannot be provided, Wisent Parts Center will issue a refund for the affected order or item.

If an order previously reported or confirmed as lost is later delivered, the customer must notify Wisent Parts Center promptly so we can provide instructions for resolving the duplicate shipment or replacement.

9. Items damaged in transit

If a part arrives damaged because of carrier handling, please contact Wisent Parts Center as soon as possible.

We may request photographs of the product, shipping carton, packaging, labels, pallet, or other materials needed to document the damage and support the carrier claim.

After the damage has been documented and the claim reviewed, Wisent Parts Center will provide a replacement when the same product is available.

If a suitable replacement cannot be provided, Wisent Parts Center will issue a refund for the affected item or order.

Customers should retain the damaged item and its packaging until Wisent Parts Center provides further instructions.

10. Shipping errors caused by Wisent Parts Center

If Wisent Parts Center ships an incorrect item or another return is required because of our error, we will take responsibility for correcting it.

Wisent Parts Center will provide and pay for the applicable return shipping label and will arrange a replacement when appropriate.

The normal 20% restocking fee will not apply to a return caused by a Wisent Parts Center error.

Original shipping charges paid by the customer for the affected order will also be refunded when the item must be returned because of our error.

Additional information is available in our Return & Refund Policy.

11. Refused deliveries

Customers should contact Wisent Parts Center before refusing a shipment whenever possible.

If a customer refuses an otherwise correct shipment without prior approval, the customer may be responsible for carrier return charges, storage fees, freight charges, and other transportation costs caused by the refusal.

A 20% restocking fee may also apply to an otherwise eligible refused shipment.

This does not apply when refusal is authorized by Wisent Parts Center because of a confirmed shipping error, visible shipping damage, or another issue for which Wisent Parts Center accepts responsibility.

12. International customers & export arrangements

Wisent Parts Center currently ships orders only within the United States.

International customers may purchase products for delivery to a U.S. address or arrange pickup or transportation through their own carrier, freight forwarder, export agent, or other transportation provider.

When arranged in advance, Wisent Parts Center may also deliver an order to a customer-designated carrier or location within North Carolina.

Wisent Parts Center does not currently provide direct international shipping. After an order has been delivered to the customer-designated U.S. address, carrier, freight forwarder, or export provider, subsequent transportation and applicable export, import, customs, duties, taxes, and regulatory requirements are the customer's responsibility.

13. Contact us

For questions about order processing, shipping rates, tracking, freight, lost or damaged shipments, or other shipping matters, please contact Wisent Parts Center.